Contact Support

Need help? Our Support Team is always here to assist you.
Just reach out to us at support@decon.com or the live chat in the bottom right and we’ll take it from there!

Product FAQs

What Are The Measurements Of Each Canvas?

each exact measurement and more information can be found on each products page.

What Materials Are the Frames Made of

The frame is made from an affordable and high-quality plastic with a matte black finish and premium slightly-glossy paper. BackLit Decons feature a similar composition but include a glass panel that protects the artwork from dust and other elements as well as a frame material made of premium wood, with a velvet backing behind the paper.

Whats The Difference Between DeCon And BackLit?

Standard Decons feature a sleek frame that keeps the artwork front and center at a lower cost. The BackLit versions, housed in a premium frame, include an illuminated inner border that enhances the artwork. With adjustable brightness, color options, and scheduling, all controlled via the Tuya Smart Life app, they offer a fully customizable experience.

Are The Canvases Safe For Homes With Children And Pets?

Standard Decons are cordless, making them safe for any space and eliminating cord-related fall risks. BackLit Decons include a cord, which can be discreetly tucked behind furniture or a desk. For added flexibility, cable management solutions or in-wall routing can be used.

Does The Canvas Require Any Special Maintenance?

No extra upkeep is required—just occasional dusting to keep your artwork looking fresh.

Difference between Eco and Excellent Condition Decons

Excellent: These devices are in near-perfect condition, showcasing their original design just as Apple’s engineers intended, with minimal to no visible wear.

🌳 ECO: These devices are more budget-friendly while still meeting our quality standards. To reflect their previous daily use, they may show significant wear, deep scratches , or small unnoticeable cracks. By choosing these Decons, you’re giving discarded tech a second life and reducing e-waste.

Refurbished Device's

What Is A Refurbished iPhone?

A refurbished iPhone is a pre-owned device that has been professionally inspected, repaired, and restored to like-new condition. It is fully tested and certified to meet performance standards.

Is A Refurbished iPhone As Good As New?

Although they are pre-owned devices we have professionally inspected, repaired, and restored to each of them to be fully functional and cosmetically they are as the grade states (which can be reviewed in the HYPERLINK REFURB GRADING SCALE). Each and every device has been fully tested and certified to meet performance standards.

Does A Refurbished iPhone Come With A Warranty?

Yes, our refurbished iPhones come with a warranty for peace of mind. This covers any defects or issues that arise after purchase, depending on when you purchased it and what exactly the issue is, please review our return policy for more information.

What Is The Battery Health Of These Phones?

All of our refurbished devices have a guaranteed battery health of 85-100%

Are They iCloud Locked?

No, each device is factory unlocked and does not have any icloud lock/MDMA/Blacklist/any Restrictions unless specifically stated.

What Is The Cosmetic Condition?

Cosmetic Conditions can be chosen as a variant in the product page, please review our Grading Scale for information regarding these conditions.

Installation

How Do I Install The Canvas Onto My Walls?

All information regarding installation can be viewed here.

Shipping & Returns

What Is Your Refund Policy/Warranty?

If you experience any issues within 30 days of purchase due to a manufacturing defect, we’ll provide a return label for a full refund or replacement. For more information refer to our Refund Policy

My Order Was Damaged, What Do I Do?

We're very sorry to hear that. Please initiate a return and provide photos and details of the damage—we'll make it right as quickly as possible.

Contact Support

Need help? Our Support Team is always here to assist you.
Just reach out to us at support@decon.com or the live chat in the bottom right and we’ll take it from there!